GHA Knowledge Base
Content available for Good Homes Alliance members only.
If you are already a GHA member, please Log In or Sign Up for an account. Check our Member Directory to see if you are a member.
Find out the benefits of membership and sign up as a GHA member to access this content.
If you have any queries, please contact richard@goodhomes.org.uk.
Content available for Good Homes Alliance members only.
If you are already a GHA member, please Log In or Sign Up for an account. Check our Member Directory to see if you are a member.
Find out the benefits of membership and sign up as a GHA member to access this content.
If you have any queries, please contact richard@goodhomes.org.uk.
This webinar took place on Wednesday 9th September 2026
The transition to the Future Homes Standard (FHS) represents a fundamental shift in homebuilding. To ensure success, industry professionals must move beyond simply delivering buildings to owning the complete customer journey.
The webinar follows the recent publication of the ‘Renter customer journey for low energy homes: Hints & tips for landlords’ which was co-authored by the GHA and the Future Homes Hub. Our webinar to explored practical strategies for supporting residents in low-energy, all-electric homes. From marketing and sales and lettings to proactive aftercare and maintenance, every interaction is a critical opportunity to build confidence in unfamiliar technologies like heat pumps, solar PV, and the role of smart time-of-use energy tariffs.
This session is tailored for:
Gain actionable insights from leading organisations and learn how to embed these “Hints & Tips” to enhance customer satisfaction and building performance.
00:00:00 Welcome and introduction – Laura Broderick, Programme Director, GHA
00:06:15 Tom Dollard, Chair, GHA
00:19:30 Lorna Walsh, Head of New Homes and Customer Care, Peabody
00:29:29 Panel discussion followed by Q&A (including Ross Holleron, Head of Homes and Construction, Future Homes Hub)
Content available for Good Homes Alliance members only.
If you are already a GHA member, please Log In or Sign Up for an account. Check our Member Directory to see if you are a member.
Find out the benefits of membership and sign up as a GHA member to access this content.
If you have any queries, please contact richard@goodhomes.org.uk.
Content available for Good Homes Alliance members only.
If you are already a GHA member, please Log In or Sign Up for an account. Check our Member Directory to see if you are a member.
Find out the benefits of membership and sign up as a GHA member to access this content.
If you have any queries, please contact richard@goodhomes.org.uk.
This webinar took place on Tuesday 24th February 2026
With the UK government’s Warm Homes Plan now officially announced, energy efficiency and retrofit policy are back at the top of the national agenda. The plan sets out up to £15 billion of public investment over this parliament to upgrade up to five million homes, cut energy bills, tackle fuel poverty and support net zero goals by promoting solar panels, heat pumps and low-carbon technologies with a mix of grants and new low or zero interest loans.
This webinar, the first in a series supported by Knauf Energy Solutions, was chaired by Professor David Glew, Director of the Leeds Sustainability Institute and a board member of the Good Homes Alliance, and will look at how Building Performance Evaluation (BPE) methods are essential to turning policy ambition into real benefits for households and for climate outcomes.
Professor Glew was be joined by Barry Lynham from Knauf Energy Solutions who will present on Knauf’s SMETERS work, showing how smart metering and monitoring data can help build the evidence base needed to improve retrofit quality and ensure delivered performance matches design expectations.
We were also delighted to be joined by Rachael Owens, Co-Director of the National Retrofit Hub who will help ‘set the scene’ by updating how the Warm Homes Plan will impact the wider retrofit agenda.
Plus, we’ll heard from Carly Woodbridge, Lead Projects Manager at Clarion Housing Group who will provide the housing association perspective on how BPE could be utilised as part of the Warm Homes Plan to ensure good outcomes for their tenants, building stock and the environment, including lessons learned from past post occupancy evaluation (POE) and resident engagement projects.
This session is especially relevant for local authorities, housing providers, designers, contractors and retrofit practitioners who are interested in practical pathways to delivering the Warm Homes Plan’s objectives.
00:00:00 Welcome and introduction: Professor David Glew, Director of the Leeds Sustainability Institute and a board member of the Good Homes Alliance
00:07:03 How the Warm Homes Plan will impact the wider retrofit agenda: Rachael Owens, Co-Director of the National Retrofit Hub
00:16:59 Knauf’s SMETERS work: Barry Lynham, Knauf Energy Solutions
00:34:20 The housing association perspective on how BPE could be utilised as part of the Warm Homes Plan to ensure good outcomes for their tenants, building stock and the environment: Carly Woodbridge, Lead Projects Manager at Clarion Housing Group
00:50:34 Q&A
This webinar hosted by EWSC focused on our ‘Water Efficiency and Reuse in Housing: Design Guide for a Changing Climate’.
Developed for architects, developers, planners, and housing associations, the guide provides case studies, best practice, and industry insight to respond to the urgent need for water smart housing, due to mounting water stress in the UK.
This webinar offered an opportunity to explore some of the guide’s topics in greater detail, as well as to hear from those involved in its production, and also featured a short Q&A session.
This recording has been edited by Accordion to offer you multiple versions – meaning that you have full control over the length of the video. From 20 minutes, all the way to full-length, you can digest the webinar information in an accessible way.
Content available for Good Homes Alliance members only.
If you are already a GHA member, please Log In or Sign Up for an account. Check our Member Directory to see if you are a member.
Find out the benefits of membership and sign up as a GHA member to access this content.
If you have any queries, please contact richard@goodhomes.org.uk.
The ninth event in our Bitesize Webinar series.
Spotlight on Damp and Mould – Shining the spotlight on the many challenges faced by both landlords and residents in dealing with Damp and Mould, and how the application of Building Pathology can assist in alleviating many of these challenges through accurate diagnosis and specification.
Baily Garner are the creators of a comprehensive Damp and Mould Toolkit. Crafted with a meticulous forensic approach, this toolkit is designed to bolster the sector by providing a comprehensive framework for identifying and resolving damp and mould-related issues. Lucy Millineux and Sonny Cook of Baily Garner, who were involved in creating the toolkit, shared some of their extensive expertise, followed by a Q&A session.
For more information on Essex County Council’s climate change work visit Essex Design Guide.
